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Terms & Conditions
Our Terms and Conditions of Sale
This Web Site, www.a4kitchenappliances.co.uk, is operated by A4 Kitchen Appliances Limited ('we' or 'us'). These terms will apply to all your domestic purchases of items from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.
We may change these terms from time to time. Please check them before you make a new purchase.
PAYMENT
You can pay for your order by Visa, MasterCard, Delta/Connect, or Switch/Meastro. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.
If billing and delivery addresses are not the same, we may require a utility bill for confirmation.
All prices quoted on our Web Site include VAT.
YOUR AGREEMENT WITH US
We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.
Please note that on-line orders the payment is taken by PAYPAL when you place the order.
DELIVERY
Delivery is to mainland UK only. Unfortunately we do not make overseas deliveries.
However, there are certain areas that we are able to arrange shipping to for an additional delivery charge, these areas are listed below. Please contact us for further information.
Northern Ireland Delivery charges to mainland UK £40.00 for delivery.
We pride ourselves on our rapid service and delivery. We aim to despatch all orders as soon as possible and will contact you to arrange delivery.
As we carry our most popular products in stock, we are able to offer fast delivery times. We always quote 5 to 10 working days* although many deliveries are carried out much quicker than this. Some items may be out of stock, if we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.
Please note: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information.
Please note: We strongly recommend that you do not book fitters for your appliances until you have received and inspected your goods.
*Working days does not include Saturdays, Sundays or public holidays.
AVAILABILITY
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.
CANCELLATION AND RETURNS INFORMATION
IMPORTANT INFORMATION & TIME LIMITATIONS
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.
Damaged Goods
If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Incorrect Goods/Wrong amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods
Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.
Unwanted Items
You have the right to cancel your order at any time before goods are delivered to you for any reason.
In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.
Please note, we are unable to take back items that are bespoke/built to order
What isn't covered by this Cooling Off period? Goods that are made to your personal requirements.
Faulty Items
If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents).
Please contact us at your earliest convenience. We shall then arrange for an approved engineer to visit you free of charge and offer you the following options;
If repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair. Should the appliance be irrepairable following the service visit then the replacement will be arrange via the manufacturers guarantee.
A full refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item is not in its original packaging and has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.
Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.
If your item becomes faulty after having been fitted for more than 28 days, please contact the Manufacturer directly to arrange a service call, this is part of the manufacturer's guarantee.
We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return, repackaging or retrieval costs and administration fee if applicable.
Complaints Procedure
If, in the unlikely event, you wish to make a complaint, please contact us in writing:
Customer Care Department We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.
DELAY OR FAILURE TO PERFORM
We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.
· an act of God, explosion, flood, fire or accident
· war or civil disturbance
· strike, industrial action or stoppages of work
· any form of government intervention
· a third party act or omission
· failure by you to give us a correct email or delivery address or notify us of any change of address
If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.
CUSTOMER INFORMATION
If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care operators on 01635 860200 who will be glad to assist you. Lines are open from 8.30am - 5pm from Monday to Friday and 9am - 12noon Saturday. Alternatively you can e-mail us at info@a4kitchenappliances.co.uk, fax us on 01635 292701 or write to our Customer Services department at: A4 Kitchen Appliances Limited, 86-88 Chapel Street, Thatcham, Berkshire, RG18 4QN.
DATA PROTECTION AND PRIVACY STATEMENT
Information we learn from our customers enables us to continually improve the service we offer, including improving the ranges of products we sell, the information we give on our Web-Site and special offers. However, we take privacy of information relating to our customers very seriously and comply with all UK data protection laws in collecting, storing and using this information.
What personal information we will gather about you
Using this Web Site, contacting us and purchasing products from us, both on-line and over the telephone, may involve you giving us certain information about yourself, including your name and address, telephone number, email address and credit/debit card details.
Storing and Sharing Information
Any information we receive from you, either by entering it on our Web-Site, in writing, by email, by fax, over the telephone or by other means will be stored by us and we will take all reasonable care to keep your personal data secure and to prevent any unauthorised access to it.
We may use this information to contact you by email telephone or post to provide you with details about our products or services, about employment opportunities with us or any other information which we believe may be of interest to you. It is intended that by providing information about yourself to us you consent to their use for the above purposes. Other than as required by law or in the prevention of fraud, we will not pass information we hold about you to any other organisation (except subsidiaries, parent companies or associated companies), but it is intended that any consent given above will benefit any purchaser of our business.
If you do not want us to use this information in this way please contact our marketing department at A4 Kitchen Appliances, 86-88 Chapel Street, Thatcham, Berkshire, RG18 4QN.
Security
Other information transmitted over the internet may be open to scrutiny by others. However, when you purchase on-line, your credit/debit card details will be encrypted, to help keep them confidential. This is done by PAYPAL.
CARING FOR YOUR PURCHASE
Always refer to the operating, care and maintenance instructions in relation to each product.
PRODUCT DESCRIPTIONS
We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.
While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.
The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.
EXTENDED WARRANTIES
The extended warranties are offered by the manufacturer through Domestic and General, to arrange the first years manufacturer warranty you must fill in the guarantee card which is found in the appliance. Before this runs out you will be contacted about the extended warranty.
If your product breaks down, you will be visited by a qualified engineer to assess your appliance and decide upon suitable action being either to repair or replace the product.
What Service is Covered?
The cost of repairs to your product following mechanical or electrical breakdown (but not replacement nor replacement parts if the manufacturer provides you with a long term parts guarantee).
Limits of the plan Current Value Depreciation Replacement Full details will be sent at time of purchasing an extended warranty.
GOVERNING LAW
All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.
If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
GENERAL
A4 Kitchen Appliances Limited is registered in England and Wales, under Company Number 4057344, with a registered office at 86-88 Chapel Street, Thatcham, Berkshire, RG14 2NQ..
NO RELIANCE
Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to its accuracy, timeliness or completeness of any information or material appearing on it.
COPYRIGHT NOTICE
This site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, photographs, formats, files, graphics, devices and links contained in it or linked to it (together “Content”) are protected by copyright, trade marks and other rights of intellectual property owned by us or licensed to us. Anyone accessing this site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or publication or for direct commercial gain. Any links to this site must be notified to and approved by us before they are created or steps are taken to create the same.
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